We give 6 months guarantee on the silver plating of the jewellery (4 months on rings!). This plating may wear off over time through use. Leather changes over time and can change colour and structure due to environmental influences. This is what makes the Qoss collection so charming and gives each piece of jewellery its individual, authentic touch.
There are a number of cases in which you cannot simply appeal for free replacement or repair:
- Natural wear (fading) of beads, charms, leather and metal.
- Stains caused by perfume, hairspray, body lotion, sweat, etc.
- Damage caused by impact or water.
- A piece of jewellery repaired by yourself or a third party.
- Extreme damage to the surface caused by skin acids.
We work with natural materials, which can lead to the loss of the original colour.
Is your piece of jewellery broken or are you dissatisfied with it? Please contact us, we can often repair or modify your jewellery.
Send a message to [email protected] and include a picture of the item in question, then we can discuss what we can do to solve the problem.
For small adjustments, such as a smaller size or a new stone, there is a charge of € 2.50 excluding postage.
For other repairs we charge a large repair, these costs are € 5,00 excluding shipping costs.
Of course there will always be consultations beforehand and no rights can be derived from these examples, the prices will be looked at case by case.
Payment is also made through the website, above you can add a repair to your shopping basket. As soon as the payment has been received, it will be repaired and sent back.